Small & medium sized businesses
Boost your business performance and create life-long customers.
Grow your business
To grow your business in today’s competitive landscape, you need an competitive edge. Stand out from the crowd by delivering premium customer service. From the moment your customer dials your number right through to the completion of the transaction, Fonebox is with you. No more missed opportunities, or wasted marketing spend. You’ll increase conversions by placing your customers at the centre of everything you do. And we’ll work with you through every step of the process.
Turn callers into customers and increase revenue faster
Tracking inbound numbers and tailoring a secure, scalable solution for your business is crucial.
- Routing callers to the right person on your team so you increase conversions
- Capturing each caller’s details, location and purpose of call
- Expertly answering questions about your products and services
- Regularly customise your solutions as your business grows
Are you able to deliver when your caller needs you the most? At Fonebox, the answer will be yes.
Data, insights and results
Do you know when your peak call times are? Can you differentiate between online and offline performance? Do you know which locations are underperforming, and why?
Orbit provides you the data and insights to answer these questions and a whole lot more. You can then adapt your solutions to accelerate your growth and revenue, and save time and money on administrative overhead.
Delight your customers
You’re all about giving your customers the best possible experience. Here are three ways Fonebox can help.
Call Routing Intelligence
Make it easy for your customers to find you, no matter where you are. Call routing connects customers to the right person, right away. Route calls to landlines and mobiles and set rules for particular days and times. You don't have to choose between agility and availability.
Reporting and analytics
How can you serve customers better? Get to know them. Fonebox's world-class reporting suite Orbit provides your customers location, peak call times, outcomes and much more. That helps you organise your business around your customers - everything from staffing levels, training, and call routing, to better targeted marketing campaigns. And CRM integration makes it easier to build your knowledge base, and your customer relationships.
Delight your customers
You’re all about giving your customers the best possible experience. Here are three ways Fonebox can help.
24/7 live answering
You don't have to let customers down just because it's closing time. Our phone agents are there 24/7 to pick up the phone, listen and ask the right questions. Messages are in writing, so you can prioritise call-backs. And bookings and payments are entered directly into your systems, enabling customers to get what they want, faster.
Get a Free Consultation
Our experienced team will find the best solution to suit your business
