1300 Numbers
Fonebox unlocks the true potential of a 1300 number. We deliver a complete, totally customisable solution, including strategy, call routing, caller intelligence, data and insights, and call answering.
Broaden your horizons
1300 numbers offer an extremely cost-effective way to expand your business and reach more customers.
Are you feeling underwhelmed by your current provider? Are you missing important data? Are you outgrowing their capability? Even if you’re already using a 1300 number, you can transfer to Fonebox quickly and easily. Our team of specialists will plan exactly the right solution for your business, and make the transition simple for you, and completely seamless for your customers.
In addition to the most hassle-free migration available, we’ll also beat your current rates!
Choosing 1300 Numbers for your business provides your customers with a single, national and dedicated business phone number they can call from any Australian landline for the cost of a standard local call. You can achieve a national presence in your market and funnel all of your customer calls to a central number that is easy to remember, cheap for your customers to call and priced for your business at the lowest rate possible.
We are the leading provider of inbound calls in Australia with a range of comprehensive and cost-effective business telecommunications solutions. Our experts custom build your inbound call service, delivering the most valuable service for the lowest cost possible.
Deliver when your customers need you most
Your leads arrive from multiple sources and channels, but often callers will still pick up the phone when it’s time to lock down a deal. You need to have the resources and processes in place to make sure you’re there for your customers in their ‘moment of truth.’
We’ll help you deliver when your customers need you the most
What we offer
Call routing intelligence
Tired of being told ‘no’ when it comes to call routing solutions? Our team has a record of achieving the ‘undoable’. You will most likely discover a call routing solution exists that helps you deliver better service at a lower cost.
Call tracking
We simplify complex phone journeys and deliver deep insights. With Fonebox, there are no blind spots. Keep track of what your customers are doing and set your goals accordingly, using the unique intelligence provided by Orbit.
Caller intelligence
Fonebox can help you identify the right answer point and customer journey for every caller, using our smart call features and functionality to help you take control over each and every phone call. Get to know your customers and the strengths of your business with our caller intelligence solutions. Secure, accurate and innovative – you’ll achieve transformation of your business.
Data done right
Data doesn’t lie, which is why you need the best – and quickly. Our customisable reporting delivers relevant information that’s easy to understand. With Fonebox, data is a prized asset for your business which can be put to use immediately.
Personalised solutions, personal relationships
It’s not just about what we can provide, but about what your business needs. Our team will work with you 24/7 to deliver unique tailored solutions. We solve your pain points in a way that demonstrates inherent care for your business.
Genuine Support
Your customers are too busy to listen to hold music and so are you. Our team knows time is precious. When you call us, a person familiar with your account and your needs will answer. It’s about helping you quickly so you can help your customers when they need you the most.
1300 Numbers
People. Solutions. Results.
Solution architects
Our team takes the time to understand your requirements, before delivering custom solutions that get results.
Account managers
We’re always available to help you analyse and refine your campaigns, so you can continue to grow your business and meet your objectives.
24/7 support teams
When we say we’re with you every step of the way, we mean it. Our expert teams are here to help at any time.
Meet Orbit
Our market-leading Orbit platform uses real time decision making, predictive technology and cutting edge services to add enormous value to the already-significant benefits of a Fonebox 1300 number. Orbit allows us to go way beyond supplying a phone number, instead delivering complete and intelligent solutions to all your inbound service requirements. We ultimately provide a transparent cutting edge solution to transform your business.
Intelligent solutions
Realise countless opportunities with Orbit.
Your trusted Tier 1 provider
Solutions to delight your customers
Innovation
Our forward-thinking approach delivers service your customers love.
Satisfaction
Seamless call routing and ease of access gives a great caller experience every time.
Why Fonebox?
We offer 1300 Numbers and call reporting services for the best inbound call rates, and we’re pretty confident that we can beat the rates that you’re currently paying. As a 100% Australian based service, your calls are collected and routed from our Sydney and Brisbane offices.
We are a comprehensive telecommunication solution which includes offering services like call tracking, virtual numbers, and phone words. We have been working with Australia’s biggest and best brands for more than 10 years, so we know that every call matters and how to ensure your telco service is as valuable and cost-effective as possible. Our experts tailor bespoke telecommunication solutions for each business we service ensuring that you experience a one-of-a-kind service that add significant value. For example, our call routing can be automated according to preset rules which suit your business workflow, but which remain flexible to change when needed.
All of our services are delivered by a team of creative and innovative solutionists committed to increasing your business’ performance and nurturing your customer relations. If we hear about your problem and there isn’t a solution to it yet, then we’ll build one just for your business. Our market leading platform and reporting tools offer you relevant insights you can use to easily achieve and measure results. Our services are scalable which makes them cost-effective for businesses of all sizes. The data we use, and we offer, to our clients is accurate and operative. All of this is provided from world class infrastructure built on Tier 1 networks ensuring that the reliable service we deliver remains rock solid.
Fonebox offers premium inbound call services like 1300 Numbers which are designed to transform and improve your business. The success of our business relies on the success of yours, so your wins are our wins. Contact an expert consultant today to discuss how Fonebox can beat your current telco charges offering a better and simpler service for less.
Switch to Fonebox
Hassle Free Porting & Migration.
We will beat any inbound rate. If you think your current provider is charging too much, they probably are. Speak to our team to see how much we could be saving you.
We’ve been working with Australia’s biggest and best brands for over 10 years. We know why it matters when your customers call. Let our expertise guide you to connecting with your customers.
Fonebox’s industry experts will design an intelligent call flow system tailored to suit your businesses needs. We can automate call routing according to preset rules that suit your workflow, with the flexibility to change when needed.
We work with small businesses, growing business, and Australia’s biggest businesses. Let our experts tailor a solution specific to you; our call routing features work for businesses of all sizes.
Ready to switch to Fonebox?
Call Features
Ready to make the move to Fonebox?
Our experienced team will find the best solution to suit your business
Are 1300 Numbers free?
1300 Numbers are 10-digit telephone numbers that anybody can call using a land line from anywhere in Australia for the cost of a local call. A 1300 Number is an inbound number only. Because they consist of 10-digits, they are not subject to the Australian Government Levy placed on premium 13 numbers with less than 10-digits. This makes them an easy and affordable option for small to medium sized businesses who are looking to build brand awareness on a national level and reduce call costs.
Any business seeking a national presence needs to be aware of their brand and how to simplify its messaging to customers. To remain competitive in your market, you not only need to offer the best service for the best value, you also need to be memorable and easy to find when a customer starts a search for your service. National 1300 Numbers offer businesses a clean way of capturing customer calls from all over Australia. When your customers call your central number to buy your product, they are connected to the most relevant representative of your company in the most relevant time zone and location. Or, we can take the call when it’s outside of your normal business hours.
We help businesses to unlock the true potential of 1300 Numbers by delivering a complete and customisable telecommunications solution which includes call routing, caller intelligence, data and insights, and a call answering service. We have been engaged with a range of industries from locally based small businesses through to leading Australian brands, providing premium inbound call solutions to thousands of clients. Our products are flexible and cost-effective which means we can provide tailored and scalable phone services to any business of any size.
How do 1300 numbers work?
1300 Numbers are 10-digit telephone numbers that anybody can call from anywhere in Australia for the cost of a local call. 1300 Numbers in Australia are inbound numbers only. Because they consist of 10-digits, they are not subject to the Australian Government Levy placed on premium 13 numbers with less than 10-digits. This makes them an easy and affordable option for small to medium sized businesses who are looking to build brand awareness on a national level and reduce call costs.
We can check the availability of the number you’re looking for or help you port over an existing number to our cost-effective monthly plans. Any business seeking a national presence needs to be aware of their brand and how to simplify its messaging to customers. To remain competitive in your market, you not only need to offer the best service for the best value, you also need to be memorable and easy to find when a customer starts a search for your service. National 1300 Numbers offer businesses a clean way of capturing customer calls from all over Australia. When your customers call your central number to buy your product, they are connected to the most relevant representative of your company in the most relevant time zone and location. Or, we can take the call when it’s outside of your normal business hours.
We help businesses to unlock the true potential of 1300 Numbers by delivering a complete and customisable telecommunications solution which includes call routing, caller intelligence, data and insights, and a call answering service. We have been engaged with a range of industries from locally based small businesses through to leading Australian brands, providing premium inbound call solutions to thousands of clients. Our products are flexible and cost-effective which means we can provide tailored and scalable phone services to any business of any size.
How to get a 1300 Number
1300 Numbers are provided by telco solution providers like Fonebox. To get a 1300 Number, simply contact our customer service team and we’ll deliver the best solution for your business. We’ll show you how your new national business line is more than just a number. As part of our 1300 Number services, we offer a range of valuable insights and features targeted at building your business brand and enhancing your customers’ experience.
Our call routing is a feature of 1300 Numbers, 1800 numbers and 13 numbers. Our services are based on real time, predictive routing decisions which connect the needs of every caller with the right resources. You can choose from a range of call routing options like preset call menus, postcode prompting, exchange-based routing, call forwarding and more.
Pay less for a better service. For businesses who already have a 1300 Number but are underwhelmed by their current provider’s service, we can not only beat the rates that you’re currently paying and offer a higher level of service but we can also arrange a painless porting and migration service from your current telco over to our call centre services.
We offer elegant routing solutions that other telcos will tell you are impossible to achieve. We offer insights that help you simplify your customers’ journeys, helping your business to deliver critical and relevant services with shorter wait times for every call. Call reporting data capture includes missed calls, call recordings, caller ID and other information you can use to better understand your market and the journey each customer is taken on when they call your business.
Our caller intelligence service is designed to assist businesses in building meaningful relationships with their customers and to offer insights into the strengths and weaknesses of your current customer service levels. The comprehensive data you need to increase your sales performance, develop stronger customer ties and establish national brand awareness is delivered in an easy-to-understand format directly to your inbox. Strategic insights are gathered using our market-leading Orbit platform which utilises cutting-edge intelligence to go way above and beyond simply providing your business with 1300 Numbers and accurate call routing. We deliver a complete inbound service solution designed to transform every business and increase efficiencies for a lower cost.
How do I get a 1300 Number?
To get a 1300 Number, simply contact our customer service team and we’ll deliver the best solution for your business. We’ll show you how your new national business line is more than just a number. As part of our 1300 Number services, we offer a range of valuable insights and features targeted at building your business brand and enhancing your customers’ experience.
Our call routing is a feature of 1300 Numbers, 1800 numbers and 13 numbers. Our services are based on real time, predictive routing decisions which connect the needs of every caller with the right resources. You can choose from a range of call routing options like preset call menus, postcode prompting, exchange-based routing, call forwarding and more.
Pay less for a better service. For businesses who already have a 1300 Number but are underwhelmed by their current provider’s service, we can not only beat the rates that you’re currently paying and offer a higher level of service but we can also arrange a painless porting and migration service from your current telco over to our call centre services.
We offer elegant routing solutions that other telcos will tell you are impossible to achieve. We offer insights that help you simplify your customers’ journeys, helping your business to deliver critical and relevant services with shorter wait times for every call. Call reporting data capture includes missed calls, call recordings, caller ID and other information you can use to better understand your market and the journey each customer is taken on when they call your business.
Our caller intelligence service is designed to assist businesses in building meaningful relationships with their customers and to offer insights into the strengths and weaknesses of your current customer service levels. The comprehensive data you need to increase your sales performance, develop stronger customer ties and establish national brand awareness is delivered in an easy-to-understand format directly to your inbox. Strategic insights are gathered using our market-leading Orbit platform which utilises cutting-edge intelligence to go way above and beyond simply providing your business with 1300 Numbers and accurate call routing. We deliver a complete inbound service solution designed to transform every business and increase efficiencies for a lower cost.
