Phone Answering Service
From basic phone answering services to complex platform integrations, we’ll help you connect with your customers 24 hours a day.
Realise the possibilities
We offer your company a comprehensive phone answering service you can tailor to suit your business needs. Options include a basic answering service that ensures that your customers can speak with a real person 24/7, through to complex platform integrations including call routing and dedicated phone agents who can process sales and convert your leads over the phone. Whether you’re a small business looking to generate a national brand presence or in need of expert customer care from a dedicate team of service professionals, we have the solution that you need to look after you customers, get the most value from your telco services and receive in-depth insights into your customer experiences and the effectiveness of your most recent campaigns.
There is really no limit to what we can achieve as your provider but to help you understand the various phone answering services that we offer; we’ve broken our call centre services down into three easy-to-understand categories. The first is our basic phone messaging service.
A live phone answering service your customers can used 24/7 helps offer them a human connection. Our expert customer service officers are friendly and located in our Brisbane-based call centre. They will take accurate caller details and messages and forward them through either SMS or email. We offer transparent, web-based reporting using our proprietary software, Orbit, which offers you detailed analytics regarding your phone messaging service.
The next level up in our corporate services is our receptionist service. You receive all of the benefits of our basic telephone answering service with the added benefits of call routing to your desired contacts, the use of customised scripts helping to reinforce your brand messaging and your live operator is able to answer FAQs as well as provide specific business details to your clients and customers. You can use a receptionist service to capture after hours phone calls or during business hours as well. We’ll act as your virtual office using a professional receptionist who captures all of your calls for you to action immediately or follow up when you or another agent in your business is available. You set the rules and customise our services to suit. This package is especially good for businesses and agents who work in remote areas or who operate a 24/7 business.
Our final offering is a comprehensive phone agent with platform integrations. This option is completely customisable based on what you need your phone answering service to do for you. You receive all of the benefits described in our basic and phone receptionist answering service with the additional benefits of appointment booking in real time, processing phone payments or other sales processing, located-based information for your clients and customers, roster management for your personnel, lone work monitoring for at-risk workers and a far more personalised operator more intimately aware of your business and the support they can offer your customers on your behalf.
All of our phone answering service options will ensure that we answer your calls using a real person from our team locally based within Australia and available to cover the full 24-hour day every day of the year. You can customise your call answering scripts and messages, updating them when there are changes to your brand or information. Our answering service can manage all of your phone calls or you can use us for overflow calls during busy periods or low staffed offices and branches. Our call tracking and call reporting facilities offer you in-depth analytics in easy-to-understand reports you can use to gain relevant insights into your customer performance and the journey every customer embarks on when they call your number. We can seamlessly integrate with your CRM functionality and we can take on your outbound calls as well, speaking with your customers on your behalf to book appointments and assist customers when they call to buy your products or purchase your services.
Our reporting tools help you to measure the efficacy of your latest marketing campaign and we have a host of intuitive call forwarding and call transfers systems that your business can use to redirect your calls whenever you need. Choose any of our virtual phone number options, offering you a local number to help you target specific audiences, or our national 13 Numbers, 1300 Numbers and 1800 Numbers. If you’re interested in building a national brand awareness and memorable number your customers will quickly use as their go-to service provider, consider choose your number using phone words.
Phone messaging service
Free up your time and let us take care of the calls.
Benefits include:
- 24 hour support
- Friendly, expert caller assistance from our Brisbane-based team
- Accurate recording of caller details and messages
- Messages can be forwarded to you via email or SMS
- Transparent, web-based reporting
Receptionist service
Take your customer service to the next level.
Benefits include everything in the Phone Messaging service PLUS:
- Use of customised scripts to keep your customers informed
- Ability to answer FAQs and provide specific business details
- Transfer customers to desired contacts within your business
Phone agent with platform integrations
This option is a fully customisable phone answering service for all of your inbound call requirements.
Benefits include all the features in our other options PLUS:
- Appointment booking
- Over-the-phone payment and sales processing
- Location-based information
- Roster management
- Increased personalisation and support
- Lone Worker Monitoring
How it works
24/7 Australian Based
Our operators and call centre are based in Brisbane, Australia. Our services operate 24 hours a day, 7 days a week, 365 days a year.
Fully Customisable
Our call answering scripts and message details are fully customisable, allow you to maintain your brand integrity.
Full range of services
With our complete range of live answering services we can cater for almost any business need.
Performance Reporting
Capitalise on your customer information captured by your Phone Answering service through Orbit, a revolutionary tool for improved Customer Service.
Systems Integration
Seamlessly add CRM functionality into your Phone Answering service.
Outbound Capable
Inbound or Outbound, we do it all. We'll call your customers so that you can spend time on the things that matter most to your business.
Phone Answering Service
We offer your company comprehensive phone answering services you can tailor to suit your business needs. Options include a basic answering service that ensures that your customers can speak with a real person 24/7, through to complex platform integrations including call routing and dedicated phone agents who can process sales and convert your leads over the phone. Whether you’re a small business looking to generate a national brand presence or in need of expert customer care from a dedicated team of service professionals, we have the solution that you need to look after you customers, get the most value from your telco services and receive in-depth insights into your customer experiences and the effectiveness of your most recent campaigns.
The Fonebox difference
At Fonebox, we know exactly how to optimise phone-based services to show you where opportunities exist in your business. We don’t just handle your calls – we work with you to deliver the best customer experience possible
Unified Systems
Our systems fully integrate with your platforms to create seamless workflows and better results.
Unified Teams
When you call us, you’ll always talk to someone who cares. All our teams are located under the one roof, which means we can deliver time-critical services that make a difference.
Unified Reporting
Discover whole new insights and opportunities with our Orbit platform.
Orbit expertly manages your inbound numbers, call routing and call management centres, while giving you complete visibility over customer interaction and results.
Assess, adapt, achieve
Whether you’re a large enterprise, SME or somewhere in between, Fonebox can seamlessly adapt to your business needs – no matter how complex the solution might appear. We’ll act as a true extension of your business, boosting your brand value and performance in the most cost-effective way possible. Plus you’ll enjoy peace of mind knowing your business is being well represented and expertly looked after.
How much does a phone answering service cost?
We are the trusted provider for thousands of clients all over Australia. Not only do we offer cutting-edge platforms and seamless integrations, but we also maintain the best possible rates that we can ensuring that your phone answering services remain as cost-effective and value adding as possible. We have been honing and crafting our telecommunications expertise and facilities to offer our clients unified systems, a single location for our solution teams that you can call 24/7 and relevant analytics reporting using a single system that offers clear and readable data you can use immediately.
To find out more about any of our answering service packages or to learn how we can design the best bespoke phone answering services solution for your business, contact a Fonebox consultant today. We’ll fully explain our prices and how we charge, proving that our rates are the most reasonable and why our services add so much value to your business.
How do I setup a call answering service?
There is really no limit to what we can achieve as your provider but to help you understand the various phone answering services that we offer; we’ve broken our call centre services down into three easy-to-understand categories. The first is our basic phone messaging service.
A live phone answering service your customers can used 24/7 helps offer them a human connection. Our expert customer service officers are friendly and located in our Australian-based call centre. They will take accurate caller details and messages and forward them through either SMS or email. We offer transparent, web-based reporting using our proprietary software, Orbit, which offers you detailed analytics regarding your phone messaging service.
The next level up in our corporate services is our receptionist service. You receive all of the benefits of our basic telephone answering service with the added benefits of call routing to your desired contacts, the use of customised scripts helping to reinforce your brand messaging, and your live operator is able to answer FAQs as well as provide specific business details to your clients and customers. You can use a receptionist service to capture after hours phone calls or during business hours as well. We’ll act as your virtual office using a professional receptionist who captures all of your calls for you to action immediately or follow up when you or another agent in your business is available. You set the rules and customise our services to suit. This package is especially good for businesses and agents who work in remote areas or who operate a 24/7 business.
Our final offering is a comprehensive phone agent with platform integrations. This option is completely customisable based on what you need your phone answering services to do for you. You receive all of the benefits described in our basic and phone receptionist answering service with the additional benefits of appointment booking in real time, processing phone payments or other sales processing, location-based information for your clients and customers, roster management for your personnel, lone work monitoring for at-risk workers and a far more personalised operator more intimately aware of your business and the support they can offer your customers on your behalf.
All of our phone answering service options will ensure that we answer your calls using a real person from our team locally based within Australia and available to cover the full 24-hour day every day of the year. You can customise your call answering scripts and messages, updating them when there are changes to your brand or information. Our answering service can manage all of your phone calls or you can use us for overflow calls during busy periods or low staffed offices and branches. Our call tracking and call reporting facilities offer you in-depth analytics in easy-to-understand reports you can use to gain relevant insights into your customer performance and the journey every customer embarks on when they call your number. We can seamlessly integrate with your CRM functionality and we can take on your outbound calls as well, speaking with your customers on your behalf to book appointments and assist customers when they call to buy your products or purchase your services.
Our reporting tools help you to measure the efficacy of your latest marketing campaign and we have a host of intuitive call forwarding and call transfer systems that your business can use to redirect and route your calls whenever you need. Choose any of our virtual phone number options, offering you a local number to help you target specific audiences, or our national 13 Numbers, 1300 Numbers and 1800 Numbers. If you’re interested in building a national brand awareness and memorable number your customers will quickly use as their go-to service provider, consider choosing your number using phone words.
