A 13 Number is ideal for businesses who experience high call volumes and who want to increase or maintain their brand awareness. Calls made to 13 Numbers from a landline are charged at a local call rate, regardless of where in Australia the caller is located when they make their call. You can offer your customers local rates for a national service, boosting your competitive edge in your markets. If you already have a 13 Number, then we can transfer to Fonebox quickly and easily. We’ll offer you a more personalised and effective service using our proprietary and market-leading Orbit platform which not only offers you more in-depth customer insights and measurable data but will save you money at the same time.

Along with 13 Numbers, we also offer 1300 Numbers, 1800 Numbers and virtual phone numbers. A virtual phone number can be your designed local number used for targeting specific audiences throughout Australia. If you’d like to appear more local than national, use a virtual phone number to capture calls from clients and customers who think you’re just down the road. For an even more memorable phone number, considering using phone words. You can choose your particular word and we’ll develop a number using the corresponding letters on a standard keypad. Use your phone words on all of your marketing materials to reinforce your brand and your central contact number.

As your telecommunications provider, we do more than offer 13 Numbers and call routing from a central number. In fact, our call routing options are intuitive and powerful systems designed to ensure that your customers go on as short and simple journey as possible. Using Orbit, we can design a range of call forwarding systems for your numbers including location-based routing which automatically routes a caller using the area they have called from straight to the best located company agent from your business.

Our 24/7 live operators are also available as phone receptionists. You can choose which calls you want answered by our expert customer service professionals who can transfer them through to your nominated agents or take messages when they’re not available. For an even more personalised support team, you can opt for dedicated phone agents. These professional telephonists perform all of the functions that you would expect from a live receptionist – live appointment booking, sales processing, encouragement to buy, etc – with the added benefit of being able to answer FAQs and offer business information to your clients and customers. Our phone agents act as representatives of your business, speaking with your customers on your behalf in the way in which you would like your customers addressed. You can complete control over the phone scripts our agents use, ensuring that everything your customer service personnel say is unified and promotes a stronger brand messaging and profile.

As part of our call reporting and call tracking service, you receive in-depth and relevant analytics relating to all of your customer calls. You can clearly and easily track each customer journey, helping you to strategize the best way of acting on customer needs and how to target your marketing and advertising campaigns efficiently and cost-effectively.

Your call analytics are delivered to you in an easy-to-understand format with hundreds of data points you can study. Drill down into individual calls or get at-a-glance reporting based on location, time of day, recent marketing campaigns, you name it. Our specialty is in providing exactly what our clients need from a trusted telecommunications solution. If your current provider has told you that it can’t be done, then let us show you the best way to actually achieve it. Our creative solution architects are experts in their field and are constantly improving our own processes to ensure that we are offering the highest levels of service for the lowest possible cost.

Whether you’re unhappy with your current provider or have decided to move your business to a new level and are seeking a provider who can help you get a 13 Number for your business, we can help. We can also help you to improve your customer relations by delivering to you the relevant data you need to transform and improve your business. Contact a consultant today to learn how Fonebox can help your business expand and improve.